Payments and refunds
Draft under review: a lawyer will check this text before the app launches. In case of differences, the Italian version prevails.
In short
- The basic features are free.
- Advanced features are paid once per exam session: no subscription, no automatic renewal.
- You pay through Apple or Google: refunds are requested from them, and we help you.
1. What is free and what is paid
Sign-up, entering your position, the list of schools, past years, study and questions are free.
Some advanced features (for example the estimate including all candidates and detailed probabilities) may be paid. Price, content and duration are shown in the app before purchase.
A payment covers one exam session (for example SSM 2027) and does not renew automatically.
2. Who handles the payment
Purchases are made only inside the app, through the App Store (Apple) or Google Play (Google). They collect and handle the payment under their own terms; we never see your card details.
3. How to request a refund
- iPhone: go to reportaproblem.apple.com, sign in with your Apple Account, select the SSM Buddy purchase and choose "Request a refund".
- Android: open Google Play → Profile → Payments & subscriptions → Budget & history, select the purchase and follow the refund instructions. For Google Play purchases we can also refund you directly: just write to us.
- In any case you can write to info@ssmbuddy.com with the date of purchase: we will help you with the request.
4. Right of withdrawal (14 days)
If you are a consumer in the European Union you generally have 14 days to withdraw from an online purchase. For digital content supplied immediately after purchase, the right of withdrawal is lost once supply begins with your express consent and acknowledgement (Art. 59(1)(o) of the Italian Consumer Code).
Apple's and Google's terms for EU consumers may still allow withdrawal within 14 days: in that case their procedures described above apply.
5. When we refund you in any case
- You were charged twice for the same purchase.
- You paid but the feature did not activate and we cannot fix the problem.
- The paid service was down for a significant part of the session through our fault.
In these cases write to us: for Apple purchases we guide you through the request to Apple, for Google purchases we refund you ourselves.
6. Restoring purchases and deleting your account
The purchase is linked to your Apple Account or Google Account: if you change phone, use "Ripristina acquisti" (Restore purchases) in the app.
Deleting your SSM Buddy account does not cancel or refund a purchase automatically. If you want a refund, ask for it before deleting the account.
7. Legal guarantee
Your statutory rights regarding the conformity of digital content and services under the Italian Consumer Code (Arts. 135-bis et seq.) are not affected.